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About Us

We are a professional full-service residential cleaning company that has served the Buffalo NY area for over 15 years. We have cleaned over 4,500 homes, one-at-a-time and many of our clients have been with our company since the year we opened. Our Mission is to create a clean home environment for our customers.

Serving BuffaloYou can depend on us to provide the following:

  • Attention to Detail
  • Personal Touch
  • Timely Service
  • Well-supervised, Trustworthy and Friendly Staff
  • Well-trained Supervisors
  • Value for your Investment
  • Worry-free Experience


Our Story

My name Terri Blackey and I am the owner of Knee-Pad Maids Cleaning Services. Professional cleaning is my second career. I started out working on Wall Street. I have a Bachelor’s degree in Business Management from Canisius College. After I had my children I decided to find another job that allowed me to spend more quality time with them. So I went back to Canisius where I received a Master’s in Business Education. Then, as luck would have it, a major event started me on my second career. I became a single mother of three young children during our country’s second worst economic depression.

When I was working on Wall Street and when I was home with 3 babies I discovered, like many other women have, that I needed help keeping up with the house cleaning. I have hired quite a few individuals and cleaning services over the years. I would go through the procedure of hiring someone to clean, I would find someone, trust them in my home, and then they became less and less reliable.

I asked myself what did I like most about working on Wall Street and why did I want to become a teacher. I did not have to think long. I just love helping people reach their goals. I helped people plan for their retirement, for their children’s education and teaching life lessons to my students was a pure joy. Cleaning allows me to again help people enrich their lives by giving them more leisure/free time, and I still get teach life lesson but this time it’s to my staff.

I take my second career as seriously as I did my first. I have put in over a 1000 hours researching and learning about the housecleaning industry. I’m active in the Association of Residential Cleaning Services International (ARCSI), www.arcsi.org. My involvement in this association has provided priceless information regarding customer service standards, staff training, cleaning techniques, and chemical trends.

Cleaning for a ReasonOne service I am particularly proud of is our partnership with Cleaning For A Reason. We provide free house cleaning for women who are currently undergoing cancer treatment. Both Knee-Pad Maids and some of our clients also make monthly cash donations.(For more information, go to www.cleaningforareason.org.)

I am continuing to learn more about cleaning with ARCSI and it vast network of cleaning company members and industry partners. I am helping my staff reach some of their goals. And, last but not least, I am relieving my clients of the burden of cleaning their homes. Cleaning is not just my second career it’s my final career.


Our Staff

Knee-Pad Maids Cleaning Services uniformed employees are professional House Cleaning Technicians who are dedicated to impeccable service and your complete satisfaction. Our House Cleaning Technicians are friendly, competent, respectful, courteous, proficient, and most of all professional.

Knee-Pad Maids Cleaning Services invest heavily in specialized training. Each employee goes through a very extensive training program that includes classroom, video, and site training. Knee-Pad Maids Cleaning Services University’s state of the art training programs enhances our staff’s ability to deliver a more professional higher quality cleaning service. Before anyone becomes a Specialists they must know the right products to use o different floor types, counter surfaces, and furniture. A specialist never stops learning new methods, new techniques, and new trends.

C.O.R.E. Training ProgramKnee-Pad Maids Cleaning Services University’s solid training program keeps our Team Leaders current on the latest improvement in equipment and chemical as well as provide them with up to date management information to strengthen their supervisory and management skills.

All employees are interviewed, and reference are checked before they are hired. Our employees are the highest paid in our industry making our company a very attractive place to work. Award programs and bonuses ensure exceptional work doesn’t go unnoticed. Our high performance teams work in a proven system that guarantees high productivity, maximum efficiency, and superior quality to make your home look immaculate. All teams are required to document the time it takes to clean a client’s home and what task were performed by each team member. A Knee-Pad Maid team will never eat, drink, or smoke in your home. All employees are insured, bonded, and covered by Worker’s Compensation Insurance.


Our Guarantee

100% GuaranteeWe want you to be 100% satisfied with each cleaning you receive from us.If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free. If you're still not happy for any reason, you don't pay!

Most cleaning companies wouldn't dare stand behind a guarantee like this. But we believe you shouldn't have to pay for services you are not completely happy with so we stand behind our work.

Contact us today and take us up on our 24-Hour Cleaning Guarantee!


Service Area

We service the Greater Buffalo Metropolitan area, including the cities of:

  • Snyder
  • Williamsville
  • Amherst
  • East Amherst
  • Getzville
  • Clarence
  • Clarence Center

Contact us today to find out how we can reduce your workload and make your life a little easier!


Community Service

St Marks Lionheart 2016

 

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Proud Member of ARCSI

Knee-Pad Maids Inc. BBB Business Review

C.O.R.E. Training Program  BluePay

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